Mount Elizabeth Hospital Urgent Care Centre
Extra Info
Title: Urgent Care Centre | Mount Elizabeth Hospitals
URL Source: https://www.mountelizabeth.com.sg/urgent-care-centre/overview
Markdown Content:
Urgent Care Centre | Mount Elizabeth Hospitals
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Patient Services
* Find a Doctor
Our Expertise
* Transplant
Mount Elizabeth Fertility Centre
Mount Elizabeth Genomic Health Centre
Mount Elizabeth Proton Therapy Centre
Mount Elizabeth Haematology & Stem Cell Transplant Centre
Find a Doctor Make or Manage an Appointment Explore Maternity
Novena
Our Locations
Contact UsOverview
OverviewCommon Urgent Care ConditionsOur Charges
Overview
OverviewCommon Urgent Care ConditionsOur Charges
24-Hour Urgent Care Centre (UCC)
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Overview
Visit the Urgent Care Centres (UCC) at Mount Elizabeth Hospital and Mount Elizabeth Novena Hospital for common conditions treated at UCC. Our specialists are well-trained to respond to urgent situations efficiently and effectively, 24 hours a day, 365 days a year.
Call our 24-hour UCC helplines:
- Mount Elizabeth Hospital: +65 6731 2218
- Mount Elizabeth Novena Hospital: +65 6933 0100
Ambulance and medical transport hotline:
- 1800-PARKWAY (727 5929)
UCC waiting time
The average waiting time to see a doctor at our UCC is 30 minutes.
When you arrive, our medical team will assess your condition at the triage stage:
- Critical condition: Immediate medical attention
- Non-critical condition: 30-minute wait, depending on the severity of the condition and the number of patients in the queue
We seek your understanding that our priority is to provide care to the most critical cases first.
When to go to the UCC
A critical medical condition is a sudden injury or illness that can cause serious harm to your body or pose an immediate risk to your life.
Check what you should do for common conditions we treat at the UCC and how to make yourself more comfortable before you arrive.
Visit the UCC for medical conditions such as:
- Abdominal pain
- Bleeding
- Blurred vision
- Broken bones
- Chest pain
- Choking
- Head injuries and concussions
- High fever in babies
- Loss of consciousness
- Open wounds and burns
- Persistent vomiting and diarrhoea
- Seizures or fits
- Shortness of breath
Ambulance and medical transport services
Contact us if you need ambulance or other medical transportation to our hospitals.
For ambulance or special transport, please call:
- Ambulance and medical transport hotline: +65 6473 2222
- Toll-free hotline for local calls: 1800-PARKWAY (7275929)
For medical evacuation and repatriation outside Singapore, please call:
- Evacuation hotline: +65 9820 6833
UCC registration and admission
When you arrive at the UCC, you will be asked to:
- Fill in a registration form
- Make a health declaration
- Take your temperature
- Measure your blood pressure
During the consultation, our medical specialists may recommend you for admission to the hospital for further treatment.
Please inform the admission counter if you wish to be attended by your preferred specialist based in our hospital during your stay.
Find out more about hospital admissions.
UCC charges and insurance
If you intend to claim eligible UCC charges from your personal accident plans, comprehensive hospitalisation plans or travel insurance:
- Speak to your insurance provider ahead of time to check if direct billing is possible. You may also contact our admissions counter or call +65 6473 7222 to check.
- Retain all records and receipts to support your claim.
- Ask your doctor to complete your claim form before your discharge if this is required by your insurance provider.
Find out more about using your insurance.
Our Locations
Urgent Care Centre (UCC) - Mount Elizabeth Hospital
Address:
3 Mount Elizabeth
Singapore 228510
UCC hotline (24-hour):
+65 6731 2218
Urgent Care Centre (UCC) - Mount Elizabeth Novena Hospital
Address:
38 Irrawaddy Road
Singapore 329563
UCC hotline (24-hour):
+65 6933 0100
WORDS OF APPRECIATION
Anonymous, Singapore
I would like to highly commend the A&E team of nurses, in particular Nurse Edwin and Nurse Jason (hope I remembered his name correctly). We went to the hospital as my 20-month old son couldn't breathe, and Nurse Edwin rushed into action to get my boy treated by the doctor. I was in great distress...
Anonymous, Singapore
My 5-year-old son was seen at the A&E department for vomiting. We would like to thank Dr Victor Liang and the nurses for the excellent care and his quick recovery. Also would like to specially mention Mr Jason Chong for excellent patient care. He built rapport with my shy son, making him...
Tay Hung Yong, Singapore
I would like to compliment senior staff nurse Yap Pey Yan from A&E department for her professionalism and warmth towards my mother. Thank you very much!
John Bittleston, Singapore
Had to be taken to Mount Elizabeth A&E today and was amazed at the really excellent service I received there. Dr Kwok Wei Liang and his team in A&E were quick, polite, kind, efficient and with a calming sense of humour. I congratulate the team on their expert handling of me, at 91, in such a way...
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In this section
* Overview
* Common Urgent Care Conditions
* Our Charges
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