AQ Services International (Kuala Lumpur, MY)
Extra Info
Title: Mystery Shopping Solutions & Shopper Services | Mystery Audit
URL Source: https://www.aq-services.com/
Markdown Content:
* Drive Frontline Performance
AQ is the Global Mystery Shopping & Audit Specialist, with 20 years of experience we will help you develop strategies to increase your staff engagement and motivation, improving their performance and your sales. We are your full-service partner.
Get In Touch 
* Evaluate Safety in the Store Environment
Ensure your employees are fully aware of health and safety protocols and properly implement your new operating standards. Create and maintain safe store environments for both customers and employees. 
* Optimize Customer Interaction in the New World
Are your employees connecting with your customers in the new world? Are they ensuring their safety and letting them know about your new operating standards? It’s more important than ever to focus on customer confidence and employee engagement. 
* Full-Cycle E-Commerce Evaluations
Let AQ’s Mystery Shoppers move through the user experience of your e-commerce platform. Through their findings, you are able to identify performance gaps and increase your e-sales performance. 
* Conversion Performance Evaluations
Is your frontline staff responding to customers’ needs? Are they inducing sales and enhancing loyalty? AQ can provide data-driven insights to help you achieve cost-effective results based on your desired scenarios and scales. 
* RIA Play
Discover how RIA, AQ’s own Gamified Learning Application can help you optimize frontline customer service performance. Minimize training time, enhance information retention, and ensure your frontline staff provide only the best customer service experiences.
The Global Mystery Shopping & Audit Specialist
Trusted by
RIA Play: The Gamified Learning Solution
Designed for Android and Apple, the RIA application is the gamified answer to optimizing frontline customer service performance. It is designed to be a white-labeled, fully customizable application that minimizes the time it takes to optimize customer service while ensuring that frontline staff can still stay on the sales floor.
The AQ difference
Global Reach
Offices in Singapore, Malaysia, Hong Kong, China, and The Netherlands.
Local Roots
Team members from over 25 different nationalities all speaking multiple languages.
Experienced
Mystery shopping solutions & Mystery audit specialist since 2001 with happy clients and passionate employees.
Connected
40.000+ field agents in Asia, 50.000+ field agents in Europe, 90.000+ field agents in USA.
Fast & Efficient
A thorough quality assurance process with a 48 hours turnaround time for individual reports.
Dedicated & Agile
Dedicated and agile teams able to adapt to changes in markets, trends, and project requirements.
Cutting Edge
A global Mobile Workforce with state of the art client reporting, scheduling and training technology.
Because it’s Personal
90+ Hospitable & Proactive AQ Specialists at your service.
* The Global Fashion Benchmark
The Global Fashion Benchmark
Understand what customers expect and look for in the Fashion Industry. More actionable insights available.
Drive Your Frontline Improvement Today
Get in Touch
Want to drive your frontline performance? We’re here to help.
Your frontline is the first and last contact that your customers have with your business – whether it’s virtual contact or physical! As a result, your frontline customer service has a big impact on your customer experiences, customer retention, and your revenue.
Whether you’re looking for areas to improve, want to test a new procedure or training mechanism, or assess your customre service levels – AQ Services is here to help.
“What drives us? To let people experience great service.”
Jan-Willem Smulders, Group CEO