Brandt International Sdn Bhd

Title: Brandt Business Services | Your CX Experts – To deliver Customer Experience and Business Value to our Clients through People and Operational Excellence

URL Source: http://brandtinternational.com/

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Brandt Business Services | Your CX Experts – To deliver Customer Experience and Business Value to our Clients through People and Operational Excellence

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Image 6: Brandt Business Services | Your CX Experts

Home

About

Clients

Solutions

Training

Academy

Insights

Contact

Digital Business & People Transformation Consulting and Business Process Managed Services Company Delivering the branded

Customer Experience Ask Us HowDigital Business & People Transformation Consulting and Business Process Managed Services Company Process Mapping for

Customer Experience Outsourcing Read MoreBusiness Agility for growing Digital Banking

and FSI organizations Supporting Digital Banks &

Financial Services See What We DoDelivering

Operations excellence

& Business value SINCE 2004 See What Our Clients Say Learn MoreEnhance security and trade flow with intelligent scanning for fast, accurate detection of threats and prohibited goods. Precision Screening,

Smarter Protection People & Business Transformation and Outsourcing Solutions for the Experience Economy The Experience Company Ask Us How Digital Business & People Transformation Consulting and Business Process Managed Services Company Business solutions

for a volatile world Ask Us How

We are Brandt.

Empowering our customers to focus on Core Business Competency through innovative and competitive HR, Training, and Business Process Outsourcing.

Delivering the branded Customer Experience.

We are an award winning Malaysian company in the areas of Customer Experience, Business Process Outsourcing (BPO), Human Resource Outsourcing, Learning & Training, Talent Management, and Innovative Digital Solutions. We provide cost effective contact centers, Business Process, IT and Managed Services from Malaysia across various verticals such as Digital Banks and Financial Services, Insurance, Commerce and Trade Facilitation, and Telecommunication.

Our onshore and offshore delivery capabilities span the region, providing end-to-end solutions for customer support, sales, telemarketing, collections, customer service, trade facilitation, as well as internal IT and business services.

What our clients say

When Brandt took over our operations, we saw a minimum of 50% improvements in our case resolutions, agents’ performance and quality of our calls and emails. The team in Brandt has vast experience in various fields that allows us to work very closely with great flexibility that caters to our needs and our expectations.

Oil & Gas Customer Engagement Manager

Brandt team was excellent at delivering the desired results and reaching the KPIs set. We engaged with Brandt to offer around the clock 1st level support to our merchants and customers. Their professionalism, teamwork and ability to adapt were among the features that were necessary to succeed in delivering timely and helpful support to our merchants and customers.

Financial / Payment Operations Manager

Brandt takes notes of every feedback given, achieving their deliverables The team is open for constructive feedback for improvement. Good communications among the team as everyone is aligned on the level of expectation. Performance / Quality of services / KPIs and SLAs Meeting the requirements, achieving the KPI week-in week-out. Brandt shares their performance and achievement, and always looks to improve. Management involvement and the teamwork along with constant communication ensures total alignment. Brandt practices continuous improvements internally and externally. Clear communication with all levels of people, a very flat hierarchy that is comfortable to all with an open door policy allowing the team to perform its best.

e-Commerce Head of Customer Service

Brandt's innovative business process consulting and people management solutions are empowering organizations and people to achieve their goals. The company's elite list of clientele testifies to its customer experience capabilities. Going forward Brandt intends to incorporate new technologies into its core services to cultivate strong customer experience and create more value for clients in globally competitive sectors.

Frost & Sullivan Case Study Conclusion

Brandt's flat operational structure and direct access to senior management and leadership gave us the agility and flexibility for our business.

Telecommunications Head of Customer Experience

The best part about Brandt is the way the team consistently seeks to improve operational excellence and efficiencies. This meant that we would have better results each quarter as the team worked to implement continuous improvements.

Financial Services Head of Customer Service

01.

End to end Customer Experience Solutions

02.

Managed Talent, Workforce and HR Services

03.

Training & Brandt Academy

04.

Trade Facilitation

ABOUT US

Based in Kuala Lumpur, Brandt is a leading Malaysian BPO serving Global organizations.

Brandt is a leading Malaysia-based Business Consulting and Process Outsourcing (BPO) company providing outsourced customer service, telemarketing, sales, support, and next-generation digital solutions powered by insights, AI and cloud technologies. With both onshore and offshore delivery capabilities, we serve a diverse portfolio of local and regional clients from modern delivery centers in Malaysia.

Our consulting-led approach goes beyond providing solutions as we tailor them precisely to your unique needs by streamlining processes, reducing complexities, and enhancing compliance. Moreover, we continuously collaborate with you to enhance and optimize the customer experience we deliver by leveraging on best practices across various verticals such as Digital Banks and Financial Services, Insurance, Commerce and Trade Facilitation, and Telecommunication.

Our Mission is to help our clients deliver their brand promise consistently and to ensure that your customers remain loyal. We assist you in maximizing your customer experience by ensuring the people, processes, and operations consistently maintain a sharp focus on service excellence, quality, and high business performance. We are customer experience practitioners bringing deep global industry expertise and experience at your service.