Novotel Living Singapore Orchard
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Title: Novotel Living Singapore Orchard
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- Novotel Living Singapore Orchard
Novotel Living Singapore Orchard
Family friendly
Customer review rating (ALL Rating) 4.5/5 
139 reviews
26 26 photos
8 Claymore Hill, 229572 SINGAPORE, Singapore-See the map
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* Description
* Rooms
* Location
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* Customer reviews
Description
Novotel Living Singapore Orchard
Discover Novotel Living, where quality time meets comfort. Our thoughtfully designed serviced apartments offer a peaceful retreat, perfect for both work and leisure. Nestled in the vibrant Orchard Road, experience effortless access to top-tier shopping, dining, and entertainment. Ideal for longer stays, our apartments provide a homelike ambiance with essential amenities, ensuring a stress-free experience. Enjoy the freedom of a private apartment backed by hotel services.
Novotel Living Singapore Orchard is located in the heart of Singapore's iconic fashion district, Orchard Road, surrounded by the city's best shopping, restaurants, bars and entertainment. The ideal accommodation for an extended stay in the city. A 5-minute walk from Orchard MRT, and the UNESCO World Heritage Site Singapore Botanic Gardens just a few minutes' drive away.
Explore the myriad of malls along Orchard Road; Asia's Famous Shopping Street. Strategically located near the city's central business district and embassies.
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Hotel information
Novotel Living Singapore Orchard has been awarded the SG CLEAN quality mark, a sanitation and hygiene indicator, by the National Environment Agency. A minimum consecutive stay of six nights is required.
Hotel extras
Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.
Spacious living areas, fully furnished, fully equipped kitchens, in-room laundry
5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.
Executive Studios, Two- and Three-Bedroom Apartments. Non-Smoking.
Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep
Our accommodation(s)
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Check-In e.g.: 13/08/2025
Check-out e.g.: 13/08/2025
1 Room, 1 Adult
Room 1
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Special rates
Loyalty or subscription number 16-digit number on your card
Preferential code
Business client with contract Client code (SC, AS...)
Access code 10 characters
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Penthouse (1)
Penthouse (1) Studio (1) Apartment (4)
Penthouse
The Penthouse
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6
6 pers. max
175 m² / 1883 sq ft
Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
- Views: City View
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Not available on the dates requestedSee availabilities
Studio
Executive Studio
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6
2 pers. max
35 m² / 376 sq ft
Bedding 1 x Queen size bed(s)
- Views: City View
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Not available on the dates requestedSee availabilities
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Apartment
One Bedroom Apartment
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4
2 pers. max
35 m² / 376 sq ft
Bedding 1 x Queen size bed(s)
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Not available on the dates requestedSee availabilities
Apartment
Two Bedroom Apartment
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6
4 pers. max
85 m² / 914 sq ft
Bedding 1 x King size bed(s) and 1 x Twin bed(s)
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Not available on the dates requestedSee availabilities
Apartment
Three Bedroom Apartment
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6
6 pers. max
125 m² / 1345 sq ft
Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
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Not available on the dates requestedSee availabilities
Apartment
Three Bedroom Premium Apartment
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6
6 pers. max
170 m² / 1829 sq ft
Bedding 1 x Twin bed(s) and 1 x King size bed(s) and 1 x Queen size bed(s)
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Not available on the dates requestedSee availabilities
Hotel location
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Novotel Living Singapore Orchard
8 Claymore Hill
229572 SINGAPORE
Singapore
GPS:1.30777, 103.831858
Telephone
Fax+65 6991 3801
Contact email [email protected]
Click to copy the email address
Access and transport
Access & Transport (1)
Access & Transport (1) Art, culture & entertainment (2) Natural places (1) Restaurants & Shops (1)
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Page 1 out of 1, Access & Transport 1 :
ORCHARD MRT
Railway station
Access: 750 m/0.47 mi 10 min walk
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Shaw Centre
Cinema district
Orchard Road
Tourist attraction
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Singapore Botanic Gardens
National park
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Orchard Road
Restaurant and cafe district
Hotel services
Check-in from 03:00 PM - Check out up to 11:00 AM
On site
- Swimming pool
- Car park
- Pets not allowed
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- 100% Non Smoking Property
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Breakfast
Breakfast Pool Fitness center
Breakfast
Non contractual photo
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Pool
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Enjoy a refreshing dip in our full-sized pool or kick back and relax by our poolside cabanas.
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Fitness center
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With In Balance by Novotel, maintain your equilibrium and stay in shape. Revitalise your body with our training equipment: cardio, weight training, stretching and more. The Fitness Gym is fitted with Technogym equipment.
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Our guest reviews
Our guest reviews
100% genuine reviews from our guests
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ALL Rating 4.5/5 139 reviews
Customer review rating 4.5/5
Blair P. O. Families - 7/15/2025 Confirmed reviews ALL
Lovely hotel in a nice location in Singapore. Clean and tidy, everything you need for a pleasant stay.
See more See more about the review from Blair P. O.
Customer review rating 3.5/5
Peiyu C. Families - 7/13/2025 Confirmed reviews ALL
地點便利但還有一條通過地下室通往街道的路應該用的更明亮以及安全會比較好。 泳池剛好整修很可惜，借用了別人家的泳池但是泳池水質有待加強。
See more See more about the review from Peiyu C.
Customer review rating 4.5/5
David P. Families - 7/11/2025 Confirmed reviews ALL
The accommodation is very well placed, with a short walk to Orchard road. The rooms have been recently refurbished and very quiet. No noise at all. Well set up for family stays and cooking in your room.
See more See more about the review from David P.
Our hotel has responded to the review Our hotel has responded to the review from David P.
Dear Mr. P., Thank you very much for your kind review and for choosing to stay at Novotel Living Singapore Orchard. It’s wonderful to know that the setup of our apartments suited your needs, especially with the convenience of in-room cooking for your family stay. Your feedback encourages us to continue delivering memorable experiences for our guests, and we truly appreciate you taking the time to share it. We look forward to welcoming you and your family back on your next visit to Singapore! Warm regards, Angelina Koay General Manager Novotel Living Singapore Orchard
Customer review rating 3.5/5
Belinda L. G. Families - 7/10/2025 Confirmed reviews ALL
The apartment was clean, and cool. The beds were comfortable. The staff were very friendly Unfortunately I was not advised by the hotel that the pool was not in use during my stay. My kids love swimming pools and I was shocked to turn up to find we couldn't use it. Instead we had to be escorted to another hotel to use a pool. This was not on your website about the maintenance or having to use another hotels pool, when I told reception about this he claimed it was last minute urgent repairs that needed to happen. That being so surely you should still advise your guests that the facility was not available so they can decide if they still want to stay or even as a customer service act! The front of the hotel was also under maintenance again with no notification before hand causing our travel arrangements to cause confusion for the drivers on drop offs and pickups, as well as confusion for visiting relatives. Also I paid for breakfast as on the website it stated it was continental, however on our first morning of breakfast there was not the continental we were expecting instead there was curry, rice and some Singaporean cakes. The array of cereals was of 3 choices and one choice of milk. My kids would not eat the food provided due to it being curry etc and therefore we had to go elsewhere/provide other options.
See more See more about the review from Belinda L. G.
Our hotel has responded to the review Our hotel has responded to the review from Belinda L. G.
Dear Ms. G., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. I’m truly sorry that we fell short of your expectations in several areas, particularly regarding the pool closure and breakfast experience. We understand how important a swimming pool is for family holidays, especially when traveling with children. While the repairs were necessary and, at the time, unplanned, I fully agree that clearer communication should have been provided to help you make a more informed decision about your stay. Please accept our sincere apologies for this oversight. Despite these issues, I’m very grateful for your kind remarks about our clean rooms, friendly team, and convenient location. It’s our sincere hope that we can welcome you back again under better circumstances and provide the stay you originally envisioned. Warm regards, Angelina Koay General Manager Novotel Living Singapore Orchard
Customer review rating 0.5/5
Tzun C. Families - 7/10/2025 Confirmed reviews ALL
Stay clear of this poorly managed property. I generally do not write bad reviews but this place is truly deserving of it. The GM condones the bad behaviour of certain long term selfish inconsiderate guests - items like shoes, slippers and bicycle can be found in the common areas even blocking the fire exit sign and potentially a fire safety hazard. Understand that they are allowed to place such items outside as they have no space in the apartment. Bad smells can be found on many floors. An ozone generator is placed permanently in the corridor for the selfish guest who decides to turned it on all day and night generating an unpleasant choking smell, without any regards for the well being of other guests and staff who are forced to live with it for the entire day. The GM should try spending some time with the ozone generator to get an experience of it. Typically hotels utilise such equipment only when necessary for a short period of time which are then removed immediately once it has met its purpose of removing odour but shockingly it is placed permanently for the selfish guest who is seemingly addicted to it. If one tries to switched it off for some fresh air, selfish will come and activate it back. Any educated person will know that long term use of ozone generators are not recommended due to potential health risks. Continuous use may lead to respiratory irritation, worsen asthma and potentially cause permanent lung damage particularly in the vulnerable. Walls are also very thin. Can hear the continuous sound emitting from the ozone generator, closing of doors, beeping sound of washing machine, crying of kid who has been spanked and the ringing of bicycle bell occasionally in the morning from the selfish who placed their bicycle in the corridor. Potentially problematic for light sleepers. Poorly trained staff - entering of units even when do not disturb sign is hanged on the door knob. Lifts are extremely slow - be prepared to wait, there are chairs placed at the carpark lobby which staff/guests frequently utilised while waiting for the lift. Poor designs - many units have either a steep staircase climb up or down to reach the unit so those with young kids or mobility issues may want to take note. Kitchen sink is built directly behind the main door which swings inwards in some units - an accident waiting to happen. Location while near Orchard road is up on a hill, something to consider for those with mobility issues. Breakfast is extremely limited, cold and poor taste. It’s catered from the hotel beside it where food is prepared prior to 7am to be brought over for breakfast hour 7-10am. So the peak hour breakfast crowd of 9-10am are consuming food which is prepared some time back. Plenty of better options can be found in the vicinity. For a couple of dollars more, one can actually have the full buffet spread in the hotel next door. Skipped it throughout my entire one month stay even though its part of my diamond benefits, setting the record of the only place in the world where I deliberately avoid breakfast. Sadly, will be staying clear of Accor properties for the time being due to the GM and definitely will not wish for others to go through such an experience ruining their holiday/staycation. Not recommended. A huge relief to be finally out of the place. Worse GM ever encountered and that is saying a lot given that I stay hundreds of nights annually with the various hospitality brands. Unfortunately staff are limited in the ways they can deal with selfish inconsiderate guests if the GM is not supportive. Tip: Avoid staying on level 22 in particular if one wish to avoid the full horror experience described above as selfish long term guests can be found in unit 22A.
See more See more about the review from Tzun C.
Our hotel has responded to the review Our hotel has responded to the review from Tzun C.
Dear Mr. C., Thank you for taking the time to share your feedback. We are truly sorry that your recent stay did not meet your expectations. While we understand that your experience was not a positive one, we would like to provide clarity on several points for the benefit of transparency and future guests. At Novotel Living Singapore Orchard, we accommodate a diverse mix of short and long-stay guests. To ensure comfort and safety for all, our team conducts regular inspections of common areas. Items left outside units, if found obstructing access or fire safety signage are promptly addressed. Residents are routinely reminded of community guidelines to maintain a safe and considerate environment. The ozone generator referenced is not intended for continuous use and was placed to address a specific odour (eg : cooking) concern, in line with standard hotel practices. We are also aware of your comment regarding entry during a "Do Not Disturb" status. Our housekeeping team is trained to strictly follow this protocol, and any deviation is both rare and regrettable. We are reinforcing this training as a precautionary step. As for the elevators, we acknowledge that brief wait times may occur during peak hours. The chairs in the carpark lobby are provided for guest comfort and are not a reflection of malfunction or design inefficiency. Our property is housed within a distinctive architectural structure. Some units do include internal stairs, which are clearly indicated during the booking process. Guests with mobility needs are encouraged to inform us in advance, so we may allocate a more suitable unit. Regarding the kitchen layout and unit design, all accommodations comply with safety and building regulations. While we understand that layouts may not suit every preference, guest safety remains our top priority and your comments will be considered in future planning. With respect to breakfast, our offering is catered to meet the needs of long-stay guests seeking convenience and value. Meals are prepared daily and delivered in accordance with food safety protocols. While the selection is intentionally modest, we regret that it did not meet your expectations, and we are currently reviewing guest feedback to enhance our offering. We are disappointed to hear your perception of our leadership and guest management. Our team is committed to creating a welcoming and respectful environment for all. Managing long-stay communities requires balance, and we strive to address individual concerns fairly and professionally. We appreciate your feedback and regret that we did not meet the high standards you expected. Should your travels bring you back to Singapore, we would welcome the chance to provide you with a more enjoyable and positive experience. Warm regards, Angelina Koay General Manager Novotel Living Singapore Orchard
Our most recent 20 reviews
Web-users rating
Other web-users rate our hotel
All profiles 100%
All profiles 100% Families 75% Business travellers 21% Solo travellers 2% Couples 2%
- 96 reviews 9.8/10 Location
- 113 reviews 8.3/10 Room
- 119 reviews 7.7/10 Service
- 50 reviews 5.9/10 Amenities
- 39 reviews 8.9/10 Cleanliness
- 27 reviews 6.7/10 Pool
- 27 reviews 2.6/10 Breakfast
7 reviews 10/10 Wellness Area
35 reviews 9.9/10 Location
- 38 reviews 8.4/10 Room
- 47 reviews 7.9/10 Service
- 23 reviews 5.7/10 Amenities
- 13 reviews 9/10 Cleanliness
- 11 reviews 2.4/10 Breakfast
10 reviews 6.6/10 Pool
13 reviews 9.6/10 Location
- 15 reviews 7.7/10 Room
- 16 reviews 7.8/10 Service
- 7 reviews 6.4/10 Amenities
6 reviews 8.7/10 Cleanliness
5 reviews 7.9/10 Service
5 reviews 7.7/10 Room
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.
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