Verint
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Title: Verint: Customer Engagement Leaders
URL Source: http://www.verint.com/
Markdown Content:
Verint CX Automation
===============
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Verint Agrees to Be Acquired by Thoma Bravo for $2 Billion Read MoreVerint Agrees to Be Acquired by Thoma Bravo
- Contact Sales
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- Language
- Products
- Open Platform
* [Open Platform Overview](https://www.verint.com/verint-customer-engagement-platform/)
* [About Open CCaaS](https://www.verint.com/the-open-ccaas-imperative/)
* [Verint Da Vinci™ AI and Bots](https://www.verint.com/open-da-vinci-ai/)
* [Open Engagement Data Hub](https://www.verint.com/engagement-data/)
* [](https://www.verint.com/resources/the-state-of-customer-experience-2025/) The State of Customer Experience 2025 Report 
* Platform Capabilities
* [Agent Copilot](https://www.verint.com/agent-copilot/)Dramatically increase agent capacity
* [Customer Self-Service](https://www.verint.com/customer-self-service/)Increase self-service with AI-powered IVAs
* [Business Analytics](https://www.verint.com/analytics-insights/)Speech, text & desktop analytics
* [Channels & Desktop](https://www.verint.com/channels-and-desktop/)Deliver omnichannel customer experiences
* [Workforce Engagement](https://www.verint.com/workforce-engagement/)Increase employee capacity, performance, and experience
* [Voice of Customer & Employee](https://www.verint.com/voice-of-the-customer/)Cross-channel CX insights
* [Knowledge Management](https://www.verint.com/knowledge-management/)A single source of truth for IVAs and agents
* [Financial Compliance](https://www.verint.com/financial-compliance/)Trading and financial services compliance
* [Fraud and Security Solutions](https://www.verint.com/fraud-and-security-solutions/)Improve bank security investigations
- Solutions
- I want to...
* [Embrace Generative AI](https://www.verint.com/embrace-generative-ai/)Drive AI outcomes with GenAI
* [Improve My Service Quality](https://www.verint.com/quality-and-compliance/)AI-powered quality across all customer touchpoints
* [Understand My Potential ROI](https://www.verint.com/roi-center/)Evaluate your potential ROI
* [Access AI Innovations Now](https://www.verint.com/hybrid-cloud/)Avoid a lengthy rip and replace project
* [Move to an Open CCaaS Platform](https://www.verint.com/the-open-ccaas-imperative/)CX automation with a modern CCaaS
* [Increase CX Automation](https://www.verint.com/cx-automation/)Drive ROI with specialized bots
* My industry is...
* [Banking](https://www.verint.com/banking/)
* [Insurance](https://www.verint.com/insurance/)
* [Public Sector](https://www.verint.com/public-sector/)
* [Retail](https://www.verint.com/customer-engagement-solutions-for-retailers/)
* [Telecommunications](https://www.verint.com/telecommunications/)
* ROI Center Evaluate your potential ROI and lower your total cost of ownership [Find Out Now](https://www.verint.com/roi-center/) 
- Customers
- Customer Resources
* [Customer Support](https://www.verint.com/support/)Live product support and self-service options
* [Verint Connect](https://connect.verint.com/)Customer portal & community
* [Verint Academy](https://www.verint.com/verint-academy/)Education and training to enhance your journey
* Why Verint
* [Case Studies](https://www.verint.com/case-studies/)Explore the powerful outcomes and innovative solutions made possible with Verint
* [Reviews](https://www.verint.com/awards/)Trusted by customers, approved by analysts
* [Customer Commitment](https://verint.com/customer-commitment/)We want Customers for Life, always
* [Services & Support Overview](https://verint.com/services-support/)Delivering value beyond the platform
* [ROI Center](https://verint.com/roi-center/)
* [](https://www.verintengage.com/event/orlando25/summary) Verint Engage 2025 - Register Today! 
- Resources
- Case Studies
* [Neo BPO Reduces Absenteeism and Turnover with Verint Interviewing Bot](https://www.verint.com/resources/neo-bpo-reduces-absenteeism-and-turnover-with-verint-interviewing-bot/)
* [Trainline Doubles Agent Capacity with Verint](https://www.verint.com/resources/trainline-doubles-agent-capacity-with-verint/)
* [Capitec Bank Reduces Manager Scheduling Time from Four Hours to 15 Minutes per Week](https://www.verint.com/case-studies/capitec-bank-reduces-manager-scheduling-time-from-four-hours-to-15-minutes-per-week/)
* Verint Resources
* [Blog](https://www.verint.com/blog/)
* [Analyst Reports](https://www.verint.com/resources/?_resource_types=analyst-report)
* [eBooks](https://www.verint.com/resources/?_resource_types=ebook)
* [Whitepapers](https://www.verint.com/resources/?_resource_types=white-paper)
* Events
* [AMER Events](https://www.verint.com/events/?region=118)
* [EMEA Events](https://www.verint.com/events/?region=119)
* [APAC Events](https://www.verint.com/events/?region=120)
* [](https://www.verint.com/resources/the-state-of-customer-experience-2025/) The State of Customer Experience 2025 Report 
- Partners
- About Our Partners
* [Partner Overview](https://www.verint.com/partners-overview/)
* [Become a Partner](https://www.verint.com/become-a-partner/)
* [Find a Partner](https://www.verint.com/partners/)
* [Verint Connect](https://connect.verint.com/partners/)Partner portal & community
* Partner Case Studies
* [Five9 Helps Customers Transform Customer Engagement](https://www.verint.com/case-studies/five9-inc/)
* [Group Elite Facilitates Change and Modernization](https://www.verint.com/case-studies/group-elite/)
* [Connex Improves the Call Center, Back Office and Branch](https://www.verint.com/case-studies/connex/)
* [View All Case Studies](https://www.verint.com/case-studies/)
* Why Partner with Verint  Play Video Modal
- Company
- Our Company
* [Overview](https://www.verint.com/our-company/)
* [News & Insights](https://www.verint.com/news-insights/)
* [Leadership](https://www.verint.com/our-company/executive-leadership/)
* [Investor Relations](https://www.verint.com/investor-relations/)
* [Careers](https://www.verint.com/careers/)
* [Legal](https://www.verint.com/our-company/legal-documents/)
* [Corporate Governance](https://www.verint.com/investor-relations/corporate-governance/)
* [Partners](https://www.verint.com/partners-overview/)
* [Corporate Responsibility](https://www.verint.com/our-company/corporate-responsibility/)
* Recent Press & News
* [Verint Announces Q2 Results](https://www.verint.com/press-room/2025-press-releases/verint-announces-q2-results/)
* [GeorgiaCMO ORBIE Awards Finalists](https://orbie.org/georgiacmo/2025)
* [View More](https://www.verint.com/news/)
* Unlock new career possibilities at Verint [Search Now](https://www.verint.com/careers/) 
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Register for Engage 2025 Today!
Reserve your spot to learn how Verint can help you deliver Al Business Outcomes, Now!
AI Business Outcomes, Now™
Ready to move on from AI experiments to AI outcomes? Verint Platform is cloud-native, built to increase CX automation in your contact center, giving you lower costs while elevating CX.
Learn More About Verint Open Platform
AI Business Outcomes from Verint Customers
- $10M Saved A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $9M Saved A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.
- $4.5M Saved An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.
- $3M More in Sales A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
- $79M Benefit A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
- +39 NPS A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
Recognized as best-in-class by your peers
Stronger, faster AI outcomes
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years.
Watch: An Open Approach to CX Automation
Explore our Open Platform
Verint provides a cloud-native open platform to increase CX automation and deliver AI business outcomes, now.
Verint Platform CCaaS Capabilities Voice of the Customer
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
+Verint Open Platform --------------------Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS platform.
+Verint Da Vinci™ AI -------------------Inject AI directly into workflows and put AI at your fingertips. Open approach to AI future proofs your investment.
+Engagement Data Hub -------------------Make all of your interaction and experience data available for analysis in an open, unified and cohesive way.
+Forecasting and Scheduling --------------------------Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.
+Quality and Compliance ----------------------Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.
+Coaching Bot ------------Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.
+Channel Automation ------------------Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.
+Business Analytics ------------------Surface meaningful insights across voice and text channels to lower costs and improve customer experience.
+Channels & Desktop ------------------Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.
+Verint Voice of the Customer ----------------------------Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.
+Verint Web & Mobile -------------------Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.
Verint customers see AI Business Outcomes, Now
Volaris Utilita Fiserv Bradesco Seguros
Volaris: 85% containment rate
Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.
Utilita: Saves 35 seconds
Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.
Fiserv: Bot does the work of 1200 employees
Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.
Bradesco Seguros: Increased NPS 20 points
This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.
Industry recognition
Customer Experience Management (CXM) Buyers Guide
The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
Verint Named Leader for VoC Analytics in Latest Frost Radar Report
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Verint named leader in The IDC MarketScape Report
Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
CX Automation Insights
### The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind. Research Report
* 
### Open CCaaS Advantage Report
The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions. Research Report
* 
### The ROI of CX
Maximize your CX ROI with Verint. Discover strategies to enhance customer experience, reduce costs, and drive measurable returns on CX investments. Ebook
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
Open CCaaS Advantage Report
The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.
Research Report
The ROI of CX
Maximize your CX ROI with Verint. Discover strategies to enhance customer experience, reduce costs, and drive measurable returns on CX investments.
Ebook
Drive AI Outcomes Now
Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.
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Verint Verint Systems Inc.
225 Broadhollow Road, Suite 130
Melville, NY 11747
1 (800) 483-7468All Rights Reserved 2025
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