Nubitel Technology Pte Ltd
"Nubitel is a leading software company that helps customer deliver the best CX, EX and DX implementation. Nubitel is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously improving efficiency via it's artificial intelligent for customers."
Extra Info
Title: CCaaS - Contact Center Solution powered by AI | Nubitel
URL Source: https://nubitel.co/
Markdown Content:
CCaaS - Contact Center Solution powered by AI | Nubitel
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- Agent Workbench
- Inbound Voice
- Outbound Voice
- Live Chat
- Email Management
- Video Call
- Omnichannel Routing
- Conversational IVR
- Supervisor Portal
- CRM Connector
- Reports and Dashboards
- Nubitel Engagement Hub
- API & SDK Integration
- Click-to-Interact (Chat, Call, Video, Callback)
- Conversational Builder
- RAG/LLM-Based Search
- Self-Service Automation
- Multichannel Connectivity
- Dialogue Management
- Conversational IVR
- Auto Speech Recognition
- Sentiment Analysis
- AI Scorecard
- Agent Performance Metrics
- Gen AI Sypnosis
- Agent QM Assist
- Analytics as a Service (AaaS)
- Overview
- Case Management
- Workflow
- Form Builder
- Process Automation
- Appointment Management
- Nubihealth
- Live Tracker
Menu
- Agent Workbench
- Inbound Voice
- Outbound Voice
- Live Chat
- Email Management
- Video Call
- Omnichannel Routing
- Conversational IVR
- Supervisor Portal
- CRM Connector
- Reports and Dashboards
- Nubitel Engagement Hub
- API & SDK Integration
- Click-to-Interact (Chat, Call, Video, Callback)
- Conversational Builder
- RAG/LLM-Based Search
- Self-Service Automation
- Multichannel Connectivity
- Dialogue Management
- Conversational IVR
- Auto Speech Recognition
- Sentiment Analysis
- AI Scorecard
- Agent Performance Metrics
- Gen AI Sypnosis
- Agent QM Assist
- Analytics as a Service (AaaS)
- Overview
- Case Management
- Workflow
- Form Builder
- Process Automation
- Appointment Management
- Nubihealth
- Live Tracker
- Agent Workbench
- Inbound Voice
- Outbound Voice
- Live Chat
- Email Management
- Video Call
- Omnichannel Routing
- Conversational IVR
- Supervisor Portal
- CRM Connector
- Reports and Dashboards
- Nubitel Engagement Hub
- API & SDK Integration
- Click-to-Interact (Chat, Call, Video, Callback)
- Conversational Builder
- RAG/LLM-Based Search
- Self-Service Automation
- Multichannel Connectivity
- Dialogue Management
- Conversational IVR
- Auto Speech Recognition
- Sentiment Analysis
- AI Scorecard
- Agent Performance Metrics
- Gen AI Sypnosis
- Agent QM Assist
- Analytics as a Service (AaaS)
- Overview
- Case Management
- Workflow
- Form Builder
- Process Automation
- Appointment Management
- Nubihealth
- Live Tracker
Menu
- Agent Workbench
- Inbound Voice
- Outbound Voice
- Live Chat
- Email Management
- Video Call
- Omnichannel Routing
- Conversational IVR
- Supervisor Portal
- CRM Connector
- Reports and Dashboards
- Nubitel Engagement Hub
- API & SDK Integration
- Click-to-Interact (Chat, Call, Video, Callback)
- Conversational Builder
- RAG/LLM-Based Search
- Self-Service Automation
- Multichannel Connectivity
- Dialogue Management
- Conversational IVR
- Auto Speech Recognition
- Sentiment Analysis
- AI Scorecard
- Agent Performance Metrics
- Gen AI Sypnosis
- Agent QM Assist
- Analytics as a Service (AaaS)
- Overview
- Case Management
- Workflow
- Form Builder
- Process Automation
- Appointment Management
- Nubihealth
- Live Tracker
New : Our AI integration just landed
Seamless Customer Engagement with AI-Powered Contact Center Solutions
Trusted by top brands across Asia to create outstanding customer experiences for over 20 years.
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The Full Contact Center Ecosystem for
End-to-End Customer Engagement
Everything you need to connect, support and manage customer interactions — all in one Nubitel Contact Center as a Service (CCaaS) ecosystem, built to deliver exceptional experiences for both customers and employees.
Provide seamless customer interaction across all channels
Boost customer satisfaction with AI-powered c ontact centre solutions
Elevate customer relationships with advanced Cloud CRM
Transform your internal communication with a unified cloud contact center system
Why Various Industries Choose Nubitel contact center solutions
slide 3 of 2
""As a result, agents were empowered to serve customers within a unified environment, significantly improving both response times and overall satisfaction levels."
"This collaboration allowed the company to focus on its core business while enjoying the benefits of streamlined operations, improved service quality, and heightened customer satisfaction."
""As a result, agents were empowered to serve customers within a unified environment, significantly improving both response times and overall satisfaction levels."
"This collaboration allowed the company to focus on its core business while enjoying the benefits of streamlined operations, improved service quality, and heightened customer satisfaction."
""As a result, agents were empowered to serve customers within a unified environment, significantly improving both response times and overall satisfaction levels."
"This collaboration allowed the company to focus on its core business while enjoying the benefits of streamlined operations, improved service quality, and heightened customer satisfaction."
Our Distinct Edge
We leverage cutting-edge AI and cloud contact center technologies to keep you ahead of the curve in today’s fast-moving contact center landscape. We don’t just help you keep pace—we help you lead.
Improve Customer Satisfaction Rate
Offer personalized support in the channels your customers prefer, ensuring a seamless customer experience through our Contact Center as a Service (CCaaS).
Empower Your Agents with Contact Center Software
Equip your agents with the tools and information they need to proactively meet customer needs and suggest the best course of action, powered by AI-driven Contact Center Solutions.
Streamline Support Calls
Ensure efficient and effective phone conversations by connecting customers with the appropriate expert from the start through our cloud-based Contact Center solutions.
Foster transparency
Access all stored customer information and communication history, providing a comprehensive view of interactions through advanced Contact Center Software.
Essential Contact Center Tools
for Enterprise Growth
Enterprise Level Security
Enterprise-grade security to keep your data safe at every level of your contact center software.
Granular Reports & Dashboards
Customizable reports and dashboards that provide actionable insights to optimize your contact center operations with AI.
Cloud Sync & Backup
Everything lives in the cloud, ensuring 24/7 access to your Contact Center as a Service (CCaaS), anywhere, anytime.
AI-powered Analytics
Leverage AI-driven analytics within your contact center to make data-informed decisions and enhance customer experiences.
Customizable Workflows
Fully integrated with the tools you already use, ensuring smooth operations across your contact center software and communication channels.
API Integrations
Fully integrated with the tools you already use, ensuring smooth operations across your contact center software and communication channels.
Is your customer engagement strategy ready for a transformation?
Let’s make it happen.
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Nubitel CX
- Agent Workbench
- Inbound Voice
- Outbound Voice
- Live Chat
- Email Management
- Video Call
- Agent Assist
- Omnichannel Routing
- Conversational IVR
- Supervisor Portal
- CRM Connector
- Reports & Dashboards
- Nubitel Engagement Hub
- API & SDK
- Click-to-Interact (Chat, Call, Video, Callback)
Nubitel AI
- Conversational AI (CAI)
- — Conversational Builder
- — RAG/LLM-Based Search
- — Self-Service Automation
- — Multichannel Connectivity
- — Dialogue Management
- Conversation Analytics (CA)
- — AI Scorecard
- — Auto Speech Recognition
- — Sentiment Analysis
- — Agent Performance Metrics
- — GenAI Sypnosis
- — Agent QM Assist
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