Impact Management Seminars Pte Ltd

Established 1989
Your trusted partner in
lifelong learning
Incorporated in 1989, Impact has comprehensive experience in skills training, training needs
analysis, course and curriculum development, assessment and validation, and certification.
Impact is a Registered Training Partner of SkillsFuture Singapore, and provides a
comprehensive range of courses across various WSQ frameworks.
Thousands of participants have benefited from our skills training programs.
Registered Training Provider for WSQ courses
Acquire the tools to write emails and letters effectively
Professional Business Writing (Intermediate)
Apply customer-centric style and Business Writing Principles to engage readers
Professional Business Writing (Advanced)
These WSQ courses are SSG-approved. Funding grants are available for all courses.
Skills to read, interpret, and apply financial information
Analysis and Interpretation of Financial Statements
Budgeting techniques to broaden
your skills to plan, forecast, and
Effective Budgeting
Accounting and Finance
Be a Competent Manager, Supervisor, and Team Leader
Effective Supervisory Skills
Discover how Coaching Skills will benefit you and your organization
7 Steps to Effective Coaching
People Performance
Acquire skills to perform your role as an effective office administrator
Effective Office and Administration Skills
Execute a seamless onboarding program for your new staff
Support a Seamless
Onboarding Experience
Admin and Human Resource
Interact with others confidently and effectively
Communicate With Confidence
Create Positive, Tailored Customer
Mastering Exceptional
Service Delivery
Multi-disciplinary Skills
Apply EQ when interacting with
Applying Emotional
Intelligence at the
Manage challenges and triggers in the service environment
Handling Services Triggers and Complaints
Enable your staff members to create a positive customer experience
3 Secrets to Achieving Positive Customer Service Experience
Relationship, trust, and rapport
Building Rapport to Create Service / Selling Opportunities
Understand your Role in the Service
Effective Customer Engagement
Acquire skills in call handling for all situations
Effective Telephone Techniques and Follow-up Actions
Engage and manage your stakeholders effectively
Art of Engaging People to Achieve Results
Go beyond norms and exceed your customers' expectations
'Looking Beyond' Service Excellence to WOW Customers
Think and perform differently,
to achieve positive outcomes
Think Out Of The Box
Engage in Innovation
Advance your office administration skills through the use of digital tools
Advanced Office Management and Administration Skills
Analyse and present data in a meaningful way to your stakeholders
Excel in Data Analysis
Information and Communication
Learn how to create spreadsheets and tables for beginners
Excel Basics for the Workplace
Handle difficult customer situations professionally
Handling Difficult
Customer Situations
Be ahead in this fast-changing world
Manage your tasks to contribute to the organisation's performance
1-Day Course on Handling Tasks and Priorities
Course on XERO or Quickbooks
2-Day Accounting Software
Discover the future of intelligent conversations with ChatGPT and AI tools
Drive Productivity with Technology
(AI, ChatGPT and DeepSeek)
Skills and knowledge of industry standards, practices, and SOPs
Effective Administrative Practices
Go above and beyond what your customers anticipate
Exceed Customer Expectations (Service Excellence)
Leverage on AI to perform office task
effectively, automate workflows, and boost
Effective AI Tools and Techniques
for Office Administrators
Receive a certification upon completion of the respective SOAs.
SPECIALIST CERTIFICATIONS
For more information WhatsApp 9146 9461
Certified Office Admin Professional
Certified Customer Experience Specialist
Certified Leader and Coach
For more information Contact Joanne at 8514 7154
Service Excellence for CROs
Effective Customer Service Skills for PROs
For adhoc rental of meeting facilities WhatsApp 9146 9461
OUR TRAINING FACILITIES
THE MEETING SUITE
150 Orchard Road #04-12, Orchard Plaza Singapore 238841 (5 minutes from Somerset MRT)
Please include your: Area of Expertise Training Experience Academic and Professional Qualifications Expected hourly remuneration
Have a Passion for Training?
[email protected]
Email your resume to
[email protected]
150 Orchard Road #04-12 Orchard Plaza Singapore 238841
Registered Training Provider for WSQ courses