Burnie Group
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Title: Frontpage
URL Source: https://burniegroup.com/
Published Time: Wed, 13 Aug 2025 18:16:49 GMT
Markdown Content:
Burnie Group - Management Consulting Firm
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- Operations Diagnostic
- Operations Excellence
- Performance Management
- Process Improvement
- Process Mining and Task Mining
- Target Operating Model
- Primary Research
- Commercial Due Diligence
- Value Creation
- Post-Merger Integration
- Divestitures and Carve-Outs
- Artificial Intelligence
- Center of Excellence
- Contact Center Automation
- Intelligent Automation
- Intelligent Document Processing
- IT Strategy
- Robotic Process Automation
- Technology Strategy
- Change Management
- Employee Experience
- Organizational Design
- Role Accountability & Decision Rights
- Workforce Management
- Contact Center Automation
- Contact Center Technology
- Customer Journey Mapping
- Health Check
- Process Optimization Programs
- Target Operating Model
- Insights
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Slide
Drive successful integration with support throughout the deal cycle
We offer M&A support from due diligence to post-merger integration.
Drive successful integration with support throughout the deal cycle
We offer M&A support from due diligence to post-merger integration.
Slide
Set clear strategic goals to enable the execution of your strategy
Gain clarity, alignment, and commitment to your annual plan through our Strategic Alignment Program.
Set clear strategic goals to enable the execution of your strategy
Gain clarity, alignment, and commitment to your annual plan with our Strategic Alignment Program.
Slide
Optimize customer experience, employee experience, and operational efficiency in your contact center
Improve your service delivery with the help of Burnie Group’s contact center experts.
Optimize customer experience, employee experience, and operational efficiency in your contact center
Improve your service delivery with the help of Burnie Group’s contact center experts.
Slide
Leverage artificial intelligence to gain a competitive advantage
We work with you on AI strategies and solutions that address business opportunities and deliver value for your organization.
Optimize customer experience, employee experience, and operational efficiency in your contact center
Improve your service delivery with the help of Burnie Group’s contact center experts.
From vision to value-realization
We partner with clients to drive innovation, increase productivity, and improve the customer and employee experience.
Our Capabilities
Strategy & Operations
Technology & Automation
Mergers & Acquisitions
People & Organization
Customer Experience
Contact Center
Learn more about our consulting capabilities
Our Industries
7 out of 7 Major Canadian Banks
5 out of 7 Largest Canadian P&C and Life Insurers
4 of out 5 Top Canadian Private Equity Funds
Learn more about the industries we work with
Who Are Our Clients
Our Leadership Team
David Burnie
Principal & Founder
Graeme Hartlen
Practice Leader, Strategy & Operations
Afshan Kinder
Practice Leader, Omnichannel and Contact Center
Alexey Saltykov
Practice Leader, Post-Merger Integrations
Our Insights
6 Surprising Truths About M&A Change Management From 20+ PMI Projects
Deliver Fluid, Proactive and Personalized Contact Center Experiences With Artificial Intelligence
PRESS RELEASE: Afshan Kinder Joins Burnie Group as Practice Leader, Contact Center
The Blueprint for Building a High-Performing Integration Management Office
Find out how we can help your organization reach its goals.
- Operations Diagnostic
- Operations Excellence
- Performance Management
- Process Improvement
- Process Mining and Task Mining
- Target Operating Model
- Primary Research
- Commercial Due Diligence
- Value Creation
- Post-Merger Integration
- Divestitures and Carve-Outs
- Artificial Intelligence
- Center of Excellence
- Contact Center Automation
- Intelligent Automation
- Intelligent Document Processing
- IT Strategy
- Robotic Process Automation
- Technology Strategy
- Change Management
- Employee Experience
- Organizational Design
- Role Accountability & Decision Rights
- Workforce Management
- Contact Center Automation
- Contact Center Technology
- Customer Journey Mapping
- Health Check
- Process Optimization Programs
- Target Operating Model
- Insights
- Contact Us
Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.
350 Bay St #200,
Toronto, ON M5H 2S6
© Copyright 2025 The Burnie Group Inc. All right reserved.