Leica Camera Asia Pacific
"Welcome to Leica Camera Asia Pacific's headquarters. Here, you'll also find the Leica Customer Care Centre, equipped with Leica Rangefinder and sensor calibration machine for the M digital cameras. The equipment carries out adjustment and calibration checks, in particular, it confirms and aligns sensor flatness. These services are previously conducted only in the Leica Customer Care Centre back in Germany. The waiting period for servicing is now shorten as basic servicing needs can now be conducted locally in Singapore."
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Title: Customer Care
URL Source: https://leica-store.sg/pages/customer-care
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Customer Care – Leica Official Store Singapore
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- Overview
- Leica D-Lux 8
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- Compact - Technical Equipment
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Leica Customer Care
At Leica Camera, it has always been our goal to deliver customer care beyond the expectations of our customers and brand aficionados. Leica offers you a well-developed worldwide service network. We are there to support you and your Leica product anywhere. Our clients’ needs are our top priority. From initial consultation and purchase to maintenance and data recovery, we attach great importance to individual solutions.
Customer Care SPECIAL program
Exclusively for Leica Customers.
Valid from 25 June - 25 August
OUR SERVICES AT A GLANCE
Customer Care Centre in Singapore is equipped with Leica Rangefinder and sensor calibration machine for the M digital cameras. The equipment carries out adjustment and calibration checks, in particular, it confirms and aligns sensor flatness. These services are previously conducted only in the Leica Customer Care Centre back in Germany. The waiting period for servicing is now shorten as basic servicing needs can now be conducted locally in Singapore.
Repair & Maintenance
In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product. As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
Note: Only select services can be done locally. You may send in your enquiry via the enquire button below, or send in your equipment for review at our local customer care centre. Our customer care team will be able to advise further upon review.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Leica M-System Service
M-Lens Coding
Owners of older Leica M-Lenses can now optimise them for digital use. With the 6-bit coding, older M-Lenses receive new markings on the bayonet ring. These markings help digital Leica M-Cameras recognise the lens type and optimise the image quality. Thus, photographers can enjoy the imagery characteristics of their older M-Lenses in combination with contemporary digital photography.
Download the list of M lenses applicable for 6-bit update here.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Lens Adjustment
In the manufacturing process, the focusing accuracy of all Leica M-Lenses is tried and tested extensively. After years of usage, you will begin to notice tiny misadjustments in the focusing mechanism. Most are smaller than 0.002mm and won't show on analogue images. In digital photography, this is different. Due to the brilliant image performance as well as high resolution of the Leica M-Sensor, even the smallest details are displayed rich in contrast – including focusing inaccuracies. Lenses with a long focal length or a wide aperture are especially prone to misadjustment, due to the lenses' low depth of field. That is why Leica's Customer Care offers a specialised lens adjustment service to ensure that your M-Lenses meet the high requirements of today’s digital photography.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Sensor Cleaning
With use, dust accumulates on every digital camera’s sensor. In time, it begins to show as blurred dark spots on photographs. In order to maintain the M-System’s photographic brilliance, Leica offers a professional sensor cleaning service. Our factory-trained technicians will dust off your M-Camera with state-of-the-art technology, so you can enjoy spotless digital photography again.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Leica Service Certification
As a special service, we offer the opportunity to have your products tested on our Leica-certified measuring and testing instruments according to specified criteria, regardless of the age of the product. After your camera or lens has successfully passed the test, we will issue an original Leica Service Certificate including a warranty of 24 months from the date of inspection.
For more information on the products applicable for the service certificate and test criteria, please contact us via the enquire button below.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Leather Customisation
Leather Customisation
Give your camera a unique look with Leica-tested, certified full cowhide leathers in multiple colourways.
Available for digital M, Q or CL cameras.
Engraving
Engraving
Each camera becomes unique with an engraving. If you would like to turn your camera into an absolutely unique piece, we recommend our exclusive engraving service. Name, monogram, graphic elements or symbols give each camera an unmistakable touch. Since not every camera type is equally suitable for every engraving method, we are happy to check the possibilities in advance. For this individual service we calculate the price according to time expenditure.
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Complimentary Four-point Health Check (Worth S$380)
Enjoy complimentary four-point health check worth S$380 for all camera systems. The four-point health check includes:
- Exterior cleaning
- Rangefinder checking
- Firmware and software update
- Shutter speed checking and alignment with speed dial
Make an AppointmentEnquire Now
Sensor Cleaning at Up to S$80 Off
| M & SL-Systems | Q-System | Compact Systems |
| --- | --- | --- |
| S$100 (u.p. S$150) | S$300 (u.p. S$380) | S$180 (u.p. $250) |
| Includes basic external cleaning | Includes basic external cleaning | Includes basic external cleaning |
*Repair services is not included in the sensor cleaning package.
Make an AppointmentEnquire Now
Leica Service Certification at S$420 (U.P. S$530)
Get your Leica products tested and certified at S$420 (u.p. S$530). Applicable on digital M cameras, Q cameras and M lenses.
Make an AppointmentEnquire Now
Leather Customisation at S$200 (U.P. S$300)
Customise your M, Q and SL cameras with a leather of your choice at S$200 (u.p. S$300). Click here for more information on the leather options, subject to availability.
*Kindly indicate in the appointment form your choice of leather colour and our Customer Care Consultant will get in touch with you should you need to pre-order the leather.
Make an AppointmentEnquire Now
Old Battery Trade-In
Trade-in your old battery for a new battery at 30% off.
Terms & Conditions:
- Applicable for camera of more than 2 years from the date of purchase
- Valid for one battery per camera system
- Customers are required to furnish proof of purchase and/ or bring along both the camera and battery for authentication
Make an AppointmentEnquire Now
Care for Your Camera the Leica Way
Discover this limited-time offer, available from 1 September to 31 December 2023.
Complimentary Four-Point Health Check (U.P. S$380)
Applicable for digital M and SL systems. The four-point health check includes:
- Exterior cleaning
- Rangefinder checking
- Firmware and software update
- Shutter speed checking and alignment with speed dial
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Sensor Cleaning at Up to S$80 Savings
Includes basic external cleaning for M, Q, SL and Compact Systems.
- M & SL-Systems: S$100 (U.P. S$150)
- Q-System: S$300 (U.P. S$380)
- Compact System: S$180 (U.P. $250)
*Repair services is not included in the sensor cleaning package.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Leica Service Certification at S$110 Off
Get your digital M and Q cameras, as well as M lenses tested and certified at S$420 (U.P. S$530).
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Leather Customisation at S$200 (U.P. S$300)
Add a unique touch to your digital M, Q and SL cameras with 24 unique colour options.
Click here for more information on the leather options, subject to availability. Kindly specify your preferred leather color in the appointment form. Our Customer Care Consultant will contact you if you are required to place a pre-order for the leather.
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Battery Trade-In
Trade in your camera's aged battery of two years or older for a brand new one at a 30% discount.
Terms & Conditions:
- Valid for one battery per camera system
- Customers are required to furnish proof of purchase and/ or bring along both the camera and battery for authentication
Make an AppointmentEnquire Now Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.
Register your product.
Get exclusive benefits.
We're pleased to offer you two exclusive benefits to start your journey with your new Leica product: the extension of your warranty by 12 months and 3 complimentary digital editions of our LFI Magazine. This offer covers all Leica cameras and lenses from the M-System, SL-System and Q series, as well as Leica Watches which have been registered within the first three months of purchase.
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CUSTOMER CARE
International Building
360 Orchard Road, #12-05/06 Singapore 238869
T: +65-6511 9388
E: [email protected]
Opening Hours:
Monday to Friday - 9am - 6pm
Saturday - 9am - 1pm
Closed on Sunday and Public Holidays
Please note that our store will be closed on 4th October from 1:00 PM to 6:00 PM. We apologize for any inconvenience this may cause and appreciate your understanding.
About Leica Camera
Leica Camera AG is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography.
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