digital marketing agency kuala lumpur
About This Business
Simply, the Smartest
Workforce for Growth
Unable to reach your desired sales goal?
Tired of losing customers?
From the Blog
by | December 20 , 2024
Let’s take a moment to think about something we all want—happiness. We all seek it in different ways, whether it is through our personal lives, hobbies, or careers. Now, imagine if you could create a workplace where everyone, including you, …..
by Rafia Ehtasham | December 20, 2024
Imagine that you are scrolling through your feed, liking posts, commenting, and sharing content. But have you ever wondered… how can those likes, those shares, those comments actually turn into sales for your business? I am pretty sure that you have heard the phrase,…..
by Rafia Ehtasham | October 17, 2024
Contact centre solutions are tools and technologies that help businesses handle customer interactions better. They include systems to direct calls to the right agents, automated voice menus, and ways to keep track of customer information…..
by Rafia Ehtasham | August 28, 2024
What happens when you mix the king of fruits with a bunch of fun-loving people? You get Mango Mela 2024 at c2o, of course! We went all out to celebrate the juicy goodness of mangoes with an immersive event that turned our office into a mango paradise….
by Rafia Ehtasham | August 21, 2024
Call centre software is a type of technology that helps businesses manage their customer service and support calls. It is used by call centres, which are special departments or companies that handle incoming and outgoing phone calls from customers….
by Rafia Ehtasham | July 10, 2024
Global Energy Independence Day is an annual observance dedicated to raising awareness about the importance of reducing our dependence on non-renewable energy sources and promoting the adoption of renewable energy. …
What Our Client Say
Trusted by more than 31 customers
We were nervous about outsourcing our overflow calls and live chats but c2o made it extremely easy. The agents quickly learned our system and they have dealt with our customers quickly efficiently and professionally from day one. I would definitely recommend.
They are very reliable and do a great job. c2o team is committed to transparency and finding ways to address any obstacle that they meet. By working in partnership with c2o we have been able to achieve savings of approximately 60% without any erosion to the customer experience.
During challenging times for our business, this service enabled us to save considerable costs without having to compromise service delivery. Service quality is paramount to us and this has been delivered professionally from the agents to the management and support teams that are available 24/7.
To cut costs, we wanted a call centre with real time engagement and customer support. Glad we chose this company as our customer retention rate has increased.
We have been working with them for over 3 years and our company has grown exponentially with the help of their services.
The onboarding process is very professional. All the instructions were given beforehand and explained in detail.