Wim Hof Method Singapore

Title: Ice Bath Singapore | Experience Recovery & Resilience at HyperActiv

URL Source: http://www.hyperactiv.us/

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Privacy Policy

Data Protection Policy

HYPERACTIV PTE. LTD.
PERSONAL DATA PROTECTION POLICY

HYPERACTIV PTE. LTD. (“Company,” “we,” “us,” or “our”) is committed to the protection of your personal data which you have entrusted to us.
This Policy (“Policy”) explains how the Company collects, uses, discloses, and protects your personal data.
Please note that this Policy may be amended or updated from time to time without notice to reflect the change/s in the applicable personal data protection laws.

YOUR CONSENT
1. By interacting with us and/or our authorised agents, vendors, and the like and visiting our website and submitting any personal data and/or information (“collectively as information”) to us, you agree and consent to the Company, including its related companies, as well as their respective representatives and/or agents to collect, use, disclose your information to our authorised service providers and relevant third parties for the purposes and in the manner set forth herein.
2. You are also deemed to have given your consent for the collection, use, and disclosure of your personal data when it is reasonable for you to have provided the personal data to us in the circumstances allowed under the law.

PERSONAL DATA DEFINED
3. In this Policy, “personal data” means data, whether true or not, about an individual who can be identified —
(a) from that data; or
(b) from that data and other information to which the organisation has or is likely to have access to and includes but is not limited to:
i. Identity data such as your name, gender, and date of birth;
ii. Contact information such as a delivery address, telephone numbers, and email address;
iii. Account data such as bank account and payment information (e.g., name of cardholder, card number, billing address, expiry date) and the like;
iv. Network data such as your internet protocol address, cookies, web browser type, and version, operating system, the domain name of your internet provider, location, and device identifier and/or any information generated from any computer system/s;
v. Health-related and biometric data, and all personal information necessary for the provision of our services to you and necessary for your experience in our spaces; and/or
vi. Any other information relating to any individual/s which you have provided to us in any form/s which you may have submitted to us, or obtained through any form of interaction with you whether through any electronic system or with you in person.

COLLECTION OF YOUR PERSONAL DATA
4. Generally, the Company collects your personal data when:
(a) You visit our website or participate in our promotions, contests, campaigns, customer surveys, or any other marketing initiatives;
(b) You accept our cookies on your device/s;
(c) You interact with us on our social media platform/s;
(d) You interact with our staff or other representatives, through face-to-face meetings, telephone calls, letters, emails or fill in our web forms;
(e) You subscribe to our publication/s or marketing collaterals;
(f) You enquire about our products or services in any form;
(g) Your authorised representative submits your personal data to us for any purpose authorised by you; and/or
(h) You voluntarily submit your personal data to us for any other reason.

USE AND DISCLOSURE OF YOUR PERSONAL DATA
5. The personal data which we have collected from you may be used by us and/or shared with or transferred to a third party such as our related companies and our authorised service providers for which purpose may include but is not limited to the following:
(a) To facilitate your use of our website including the identification of visitors;
(b) To respond to your queries, complaint/s, feedback, claim/s, or any update/s;
(c) To deliver any services you have purchased through our website;
(d) To administer our promotion/s, contest/s, campaign/s, customer survey/s or any other initiative/s;
(e) To ascertain or to investigate any fraud, carry out an audit or any other investigation/s as required under the law;
(f) To comply with the legal requirements under any relevant law; and/or
(g) To fulfil any other business requirement/s.

THIRD PARTY PERSONAL DATA
6. To the fullest extent permitted under the law, the Company cannot be responsible for any consequence/s arising from your use of any third-party’s link on our website, and any such liability is expressly disclaimed and excluded.
7. If you provide us with any personal data relating to a third party, including but not limited to information of your spouse, children, parents, employees, you represent to us that you have obtained the consent of the third party in the provision of that personal data.
8. You may unsubscribe from receiving any marketing information from us at any time by using the unsubscribed method/s as described in any marketing material/s provided.

DATA PROTECTION OFFICER (“DPO”) CONTACT DETAILS
26. Please contact or write to our Data Protection Officer if you have any request or question at: [email protected]
27. The DPO will acknowledge receipt of your query or request within 3 working days, and we endeavour to respond to your query or request within 30 days from the date of submission. As a matter of policy, we do not attend to or respond to an anonymous and/or abusive query or request.

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Terms & Conditions

You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:
(a) the Product ordered is out of stock;
(b) there are unexpected limits on our resources which we could not reasonably plan for;
(c) we have identified an error in the price or description of the Product; or
(d) we are unable to meet a delivery deadline you have specified.
We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
Our Platform is solely for the promotion of our Products in Singapore.
We will provide the Products at such time or during such period as set out in our confirmation email.
If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a Product to:
(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the Product as requested by you or notified by us to you
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than three (3) months and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.
If you do not pay us for the Products when you are supposed to and you still do not make payment within fourteen (14) days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended.

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